At Lumière Haven & Co., we aim to deliver your handcrafted pieces safely and efficiently. Please review our shipping policy below.
1. Delivery Area
We currently deliver within Cairo only. We may expand to other cities in the future, and updates will be announced through our official channels.
2. Production Time
All items are handmade to order. Please allow up to 7 working days for production before your order is shipped.
3. Delivery Time
Once your order is ready and dispatched, delivery typically takes 3–5 working days, depending on the shipping provider.
4. Shipping Fees
- Delivery fees are determined by the shipping company based on location and order details.
- All shipping fees are non-refundable.
5. Shipping Process
Orders are shipped through a third-party courier service. Once your order is dispatched, you may receive confirmation and tracking details (if available).
6. Delays & Liability
While we do our best to meet the stated timelines, Lumière Haven & Co. is not responsible for delays caused by shipping carriers or circumstances beyond our control.
7. Important Notes
- Please ensure that your shipping details are accurate to avoid delays.
- Orders are handled with care to ensure safe delivery.
By placing an order with Lumière Haven & Co., you agree to this Shipping Policy.